Your questions, answered.

For families

• How does EndCo vet vendors? Every vendor goes through a 3-step review, including a face-to-face meeting with a member of the EndCo team and validation that they are aligned with our mission and values. Transparency, a commitment to exceptional customer service, and a passion to serve families well in this moment are required to join.
• What does "Founding Member" mean? Founding Members are among the first vendors to list their businesses on EndCo as we launch in each new market.
• Is EndCo free to use for families? Yes. Everything available on our website can be accessed for free. If you decide to work with a listed vendor, you will work with them directly on costs and payments.
• Do I need to create an account to browse vendors? No. You can browse EndCo vendors without an account. You only need to create an account to save a vendor to your shortlist or to send a vendor a message.
• How do I message a vendor? When you click into a vendor's detailed listing page, click on the button that says "Send a message." A form will open where you provide your name, the timeframe for your event, and any other details about the event you want them to know, then hit send.
• What happens after I send a message? The vendor will get a notification and then respond to you, typically within 24 hours. You'll receive a notification to your email address we have on file, and then you can view the message by signing in from the link in the email, or by coming back to the website. If you're on our site when they respond, you'll see a notification icon in the top nav next to "My account."
• How quickly will a vendor respond? Vendors typically respond within 24 hours. If you have not heard back after one business day, please reach out to us at support@theendingscompany.com.
• Can I save vendors to look at later? Yes, you can save vendors to look at later by clicking the heart icon or "Save to your shortlist" button. You'll need to create an account so we can store your shortlist for you.
• Is my information shared with vendors before I contact them? No. EndCo does not share identifying information about you with vendors. Vendors only receive your name, and any other information you choose to share, when you send them a message.